Paul Yeremenko

5020 142nd Ln NW

Ramsey, MN 55303

(248) 421-5974

Pavel.yeremenko@fcagroup.com

 

Work Experience:

Certified Pre-owned Specialist, Chrysler Group LLC, Minneapolis, MN. 2013- Present

• In charge of growing CPOV sales in assigned region (Denver Business Center)

• Provide CPOV and sales training to sales personnel

• Identify and enroll potential prospects for CPOV program

• Achieved a 39.5% YoY growth in 2015

 

Product Specialist, Chrysler Group LLC, Minneapolis, MN.  2011- Present

• Provide product training to Chrysler/Jeep/Dodge/RAM dealers in Upper Midwest

• Responsible for sales personnel Chrysler certification requirements

• A product go to person in the region

 

Location Manager, Hertz Corporation, Minneapolis, MN.  2010-2011

• Managed day to day rent-a-car operations in Minneapolis Airport

• Assisted employees with handling customer service issues

• Managed vehicle fleet

 

Parts and Service Zone Manager, Ford Motor Company, Minneapolis, MN.  2006-2009

• Managed retail sales of extended service contracts, parts, and services in assigned territory of 15 dealers in Western Minnesota and North Dakota

• Ranked #1 Zone Manager out of 4 based on volume of retail parts purchases in relation to objective for achieving $12.7M in parts purchases in 2008. 

• Continuously exceeded objective on Overall Service Satisfaction in the zone (76% of completely satisfied customers vs. 73.4% Objective) by training dealers on customer service and by recommending improvements to dealers; existing processes.

• Received a perfect 10 out of 10 score from dealers in a 2008 North American Dealer Association (NADA) survey.  NADA survey is a questionnaire submitted by dealers which evaluates effectiveness of factory reps based on the quality of work performed, time to respond to inquiries, and overall value to the dealership.

 

Internet Sales Manager, Saturn of Gresham, Gresham, Oregon.  2005- 2006

• Selling vehicles to internet customers through negotiations over the phone and internet, managed client relationships by constant follow-up.

• Handled internet marketing and company website updates by adding new vehicles and deleting sold units, creating vehicle descriptions and promotional pricing.

 

Sales Manager, Ron Tonkin Mazda/Hyundai, Portland, Oregon.  1998-2005

• Achieved a Winners Circle Level for the dealership from Mazda- recognition only limited to best performing dealers with a set of standards created by Mazda.  Achieved by meeting the minimum Customer Satisfaction Score of 89.9% and a documented set of Sales and Service Procedures in place.

• Supervised full sales force of 10 in regards to product knowledge and product certification.  Increased Mazda certification level from 63% to 91%.

• Increased a Customer Satisfaction Index to over 90% from 83% by constant follow-up with customers.  Calculated by returned client surveys from both sales and service transactions.

• Originally started as a Sales Consultant and was promoted to an Internet Sales Manager in 2004, Assistant New Car Manager, Finance Manager in 2005, and to a Sales Manager.

• Named Salesperson of the Month 4 times

• Named Mazda Salesperson of the Year in the State of Oregon by selling 89 new Mazdas in 2000.  This was possible after focusing on providing clients with exceptional service and constant follow-up.

• Decreased average age of new vehicles from 130 days to 70 days by extensive research of the most demanded vehicle options and colors.  Also helped with advertising and marketing new vehicles.

 

Education:

B.A., Marketing, Portland State University, Portland, Oregon.  GPA-3.20

• Dean’s List 3 times (Quarter GPA over 3.5).

Languages:

Fluent in English, Russian, and Ukrainian.  Some Polish and Slovak.